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Apps for Mobile Devices (14) I cannot find P-touch Design&Print / Design&Print 2 for iPad in the App Store. I cannot select the printer in the app. (P-touch Design&Print / Design&Print 2) I cannot use the Frame function. (P-touch Design&Print / Design&Print 2) I get an error message when I am trying to upload content into Dropbox using Share Label. (P-touch Design&Print /Design&Print 2) I want to connect to another printer, but the previously paired printer is connected automatically. (P-touch Design&Print /Design&Print 2) Small printed characters are blurred. (P-touch Design&Print / Design&Print 2) Text cannot be scanned well. (P-touch Design&Print 2) The message "Movie cannot be played" appears when I try to read a QR code created using the Share Label function.(P-touch Design&Print / Design&Print 2) The printer does not print from my mobile device or does not print correctly. The printer stops printing, the power LED blinks in red, and my mobile device displays an error message. The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print /Design&Print 2) When creating a Share Label, I cannot select multiple images. If I want to link multiple images, how do I select them? (P-touchDesign&Print / Design&Print 2 for Android™) When I change or trim a image in the template, it becomes smaller. (P-touch Design&Print / Design&Print 2) When I run iPrint&Label, "Unconnected Printer" is displayed on my Android™ device. More
Connecting to a Computer (5) I cannot connect my printer and print via Bluetooth on macOS 12. I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13 / 10.12. I cannot install the printer driver or print in Windows 11. I'm now unable to print from my PC, even though I could print moments ago. Printing is not possible. (P-touch Editor 5.3 for Mac)
Connecting to a Mobile Device (5) How many mobile devices can I connect to one printer via Bluetooth®? I want to connect to another printer, but the previously paired printer is connected automatically. (P-touch Design&Print /Design&Print 2) I was using my mobile device and printer via Bluetooth®, but the connection was cut off. How do I connect the devicesagain? The printer does not print from my mobile device or does not print correctly. The printer is not connected to my mobile device correctly.
Error Messages/LED Indications (3) The printer stops printing, the power LED blinks in red, and my mobile device displays an error message. The tape colour is not recognised. I get the error message "Tape colour not recognised" when I install a tape cassettein the printer. What do the indicator lights mean?
Operating System (3) I cannot connect my printer and print via Bluetooth on macOS 12. My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021) P-touch Editor crashes when I open it on my Mac.
Machine (11) The battery will not charge. The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used. The label does not cut well. The printer does not print from my mobile device or does not print correctly. The printer is not connected to my mobile device correctly. The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print /Design&Print 2) The tape does not feed properly or the tape gets stuck inside the machine. The tape got jammed in the printer or the tape got stuck inside the printer. The tape is ejected with the paper liner separated from the tape. Where can I find my Brother printer's serial number? Why doesn't my machine turn on when the Power button is pressed? More
P-touch Editor (Mac) (4) Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac) Printing is not possible. (P-touch Editor 5.3 for Mac) P-touch Editor crashes when I open it on my Mac. Where can I download the latest P-touch Editor for Mac?
P-touch Editor (Windows) (9) I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows) I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows) Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows) Some functions available in P-touch Editor 5.4 are not available in P-touch Editor 6.x. (for Windows) Some parts of the label are not printed. (P-touch Editor 5.x for Windows) The printing date/time is not printed. (P-touch Editor 5.x for Windows) The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows) The tape colour is not recognised. I get the error message "Tape colour not recognised" when I install a tape cassettein the printer. There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
Printing (27) How can I minimise the margin from the start or end of the label when printing? (iPrint&Label) I cannot connect my printer and print via Bluetooth on macOS 12. I connected multiple printers of the same model to one computer but can only print from one of them. I want my printer to use less tape for each label. (P-touch Editor 5.x) I'm now unable to print from my PC, even though I could print moments ago. My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021) Printing is not possible. (P-touch Editor 5.3 for Mac) Small printed characters are blurred. (P-touch Design&Print / Design&Print 2) Some parts of the label are not printed. (P-touch Editor 5.x for Windows) Stripes appear on my label. The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used. The label does not cut well. The printed label contains blank horizontal lines. The printer does not print from my mobile device or does not print correctly. The printer is not connected to my mobile device correctly. The printer stops printing, the power LED blinks in red, and my mobile device displays an error message. The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print /Design&Print 2) The printing date/time is not printed. (P-touch Editor 5.x for Windows) The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows) The tape does not feed properly or the tape gets stuck inside the machine. The tape got jammed in the printer or the tape got stuck inside the printer. The tape is ejected with the paper liner separated from the tape. The top and base layers of the laminated tape are misaligned. What tapes are suitable for QR code printing? When I change or trim a image in the template, it becomes smaller. (P-touch Design&Print / Design&Print 2) When printing from an application, the application's "Collate" setting does not work correctly. Why doesn't my machine turn on when the Power button is pressed? More
Software (2) There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows) When printing from an application, the application's "Collate" setting does not work correctly.
Uninstallation (3) How do I uninstall the printer driver? How to uninstall P-touch Editor (P-touch Editor 5.x for Windows) How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
