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Advanced Functions (for Administrators) (1) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
Copy (7) How do I make copies using my Brother machine? One or more of my colours are not printing (blank). What can I do? Print using only the black ink cartridge when the colour cartridges have run out The edge of glossy paper is smudged. When I make a copy the image or text is cut off. What can I do? When I print or copy a document with fast mode, the printing is shifted too high on the paper. When I print, the pages are smudged with ink.
Error Messages (22) "Offline" appears on the Status Monitor. How do I clear the message "Cannot Detect" from the display? How do I clear the message "Unable to ..." or "... Unable" ? I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4 I still receive the error message "Paper Jam" after I removed the jammed paper. Paper Jam Replace Ink The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the FullDriver & Software Package is downloaded from the "Downloads" section. The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). The LCD displays an error code (number). What does it mean? The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine. When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe isattempting to connect to a DNS server". When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY" Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges? Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine? Wrong Paper Size More
Fax (22) Can I confirm that the FAX was sent correctly? Can I reduce the size of a received fax to fit the size of the paper in the Brother machine? Delete numbers stored in my Brother machine's Caller ID History. Do I need a telephone line to send and receive faxes with my Brother machine? Forward a fax to another fax machine when my machine has a mechanical problem. How do I cancel a Broadcast fax in progress? How do I store Speed Dial numbers on my Brother machine for easy dialling? How do I use my Outlook contacts with my Brother PC-Fax software? I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes. I cannot receive a colour fax. I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) One or more of my colours are not printing (blank). What can I do? Print using only the black ink cartridge when the colour cartridges have run out Send a fax Send the same fax to multiple fax numbers. (Broadcasting) Stop my Brother machine from automatically redialling a number. What is Distinctive Ring and how do I program it? When I print, the pages are smudged with ink. When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards? Why doesn't the machine answer when receiving a call? Why are the faxes I send always received with a black vertical line down the page? More
Linux (41) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Command List of brscan. (Linux) Configure and use PC-FAX (CUPS) (Linux) Configure and use the Scan Key Tool (Linux) Configure the Scan to Email Feature (Linux) Delete a network scanner entry. (Linux) Firewall port requirements of the Scan Key Tool (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I cannot install Brother drivers on Debian 10 (Linux) I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux) I cannot install the Linux printer driver in Fedora 33 or later. (Linux) I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I installed scan-key-tool, but it does not work. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux) Important points for specifying the scan area (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Paper size settings are unavailable when I print from OpenOffice (Linux) Pre-Required Procedures (Linux) Print command (cupswrapper). (Linux) Print command (LPR) (Linux) Send a fax using PC-FAX with LPD/LPRng (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux) To install the printer driver easily using a tool. (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) What driver package format is supported by my Linux distribution? When I print images, the quality is not good (Linux) When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux) When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannotselect anything except "scan to FTP". (Linux) More
Mobile (2) Can I use AirPrint with my Brother machine? The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
Paper Feed / Paper Jam (5) Glossy Paper does not feed correctly. What can I do? How do I know which side up my photo paper should be in the tray? How do I load envelopes into my machine? I still receive the error message "Paper Jam" after I removed the jammed paper. Paper Jam
Print (37) Black Ink is still wet after printing on Glossy Paper (For PC Printing). Black Ink is still wet after printing on plain paper (For PC Printing). Can I print from or scan to an Android™ Smartphone? Can I print from or scan to an iPhone, iPod Touch or iPad? Cannot print after a Windows 10 update (June 2020) Change the printer driver settings (Windows / macOS) Delete print jobs from the print queue. How can I create or view an XML Paper Specification document? I am using the memory card function but the thumbnail images do not appear on the printout I cannot access the memory card in the media slot. I cannot install the printer driver or print in Windows 11. I cannot make borderless prints. I cannot print from my computer via USB. I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4 I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) Improve poor print quality. Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears. My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and WindowsVista). My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) One or more of my colours are not printing (blank). What can I do? Print on both sides of the page. (Manual 2-sided/Duplex Printing) Print using only the black ink cartridge when the colour cartridges have run out Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The edge of glossy paper is smudged. The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). The printer status is Offline or Paused. When I print or copy a document with fast mode, the printing is shifted too high on the paper. When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colours donot match the colours in the original photo. When I print photos, the colour quality is not good. When I print, the pages are smudged with ink. When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine part of the imageis black. When printing documents the characters appear ghosted, blurry, or doubled. When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce thegreyscale image? Why do the colour ink cartridges run out of ink even though I never or rarely print in colour? Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine? More
Scan (25) Can I print from or scan to an Android™ Smartphone? Can I print from or scan to an iPhone, iPod Touch or iPad? How do I scan a document from the Windows Vista™ Photo Gallery? How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7 How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7? How to scan a document from a Windows application? How to scan a document from a Windows application? I am using Windows XP and I cannot scan with the USB cable. I cannot scan via USB. (Mac OS X) I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3. I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I'm using Macintosh. What is the PreScan option used for? Open "Scanners and Cameras" and Properties. Scan a document from a Windows Vista application Scan a document from a Windows XP application Scan a document in Mac OS X 10.7. Scan a document in OS X 10.8 / macOS 10.12 - 10.15. Scan a document using "Scanner and Camera Wizard" in Windows XP Scan an image and insert it in a Windows XP application The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). Use the Device Selector to configure your Brother machine’s scanner function (Mac) When I try to scan the document, the scanner application crashes. (OS X 10.11) When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to havefrozen. What can I do? More
Telephone (7) Delete numbers stored in my Brother machine's Caller ID History. How do I store Speed Dial numbers on my Brother machine for easy dialling? How does my telephone company's Caller ID feature work with my Brother machine? Verify if the Brother machine has a dial tone What is Distinctive Ring and how do I program it? Why doesn't the machine answer when receiving a call? Why doesn't my Brother machine have a dial tone?
