Brother inks, toners, tapes and thermal labels Keep your devices running smoothly with original ink and toner cartridges, tapes and thermal labels, the best quality paper packs and quick-change spare parts. Explore all supplies
Business Solutions Choose from a selection of services, solutions and devices to support your business needs Find out more
Advanced Functions (for Administrators) (3) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) Protect your Brother machine against unauthorised access over the network Reset Your Machine
Cloud (3) Scan and Upload Documents Using Brother Web Connect Setting up the Web icon (Brother Web Connect) function. What is Brother Web Connect (Web icon)?
Copy (7) Check the Print Alignment from Your Brother Machine Check the Print Quality Copy an ID Card My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. One or more of my colours are not printing (blank). Other Problems Print using only the black ink cartridge when the Colour cartridges have run out.
Error Messages (33) "Offline" appears on the Status Monitor. (Windows) (Video) Cannot Print XX or Print Unable XX (Video) Cover is Open (Video) Paper Size Mismatch (Video) Paper Tray not detected / Paper Tray 1 not detected / Paper Tray 2 not detected / Paper Tray #1 notdetected / Paper Tray #2 not detected After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print. Cannot Detect Cannot Detect Ink Volume Cannot Print XX or Print Unable XX Cannot Scan XX or Unable to Scan XX Cover is Open Document Jam High Temperature I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) Ink Absorber NearFull / InkBox NearFull / Absorber NearFull Ink Absorber Pad Full or InkBox Full or Ink Absorber Full Ink Low Install Inbox Ink Low Temperature No Ink Cartridge No Paper / No Paper Fed Out of Fax Memory Out of Memory Paper Size Mismatch Printer Jam or Paper Jam Replace Ink Sleep The error message "No machine found" appears when I installed drivers with USB connection (For Windows). Tray 1 not detected / Paper Tray #1 not detected When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe isattempting to connect to a DNS server". When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen. Wrong Ink Cartridge Wrong Ink Colour More
Fax (14) Check the Print Alignment from Your Brother Machine Check the Print Quality Export an address book and import it to another machine How to use the PC-FAX. I am experiencing issues sending a fax. I am having an issue receiving faxes. I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. One or more of my colours are not printing (blank). Print a Fax Stored in the Machine's Memory Print using only the black ink cartridge when the Colour cartridges have run out. Telephone Line Interference/VoIP. The faxes I send are always received with a vertical black line. More
Linux (40) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Change the brscan5 scan settings using XSane (Linux) Check the remaining ink or toner level (Linux) Command List of brscan. (Linux) Configure and use PC-FAX (CUPS) (Linux) Configure and use the Scan Key Tool (Linux) Configure the Scan to Email Feature (Linux) Delete a network scanner entry. (Linux) Firewall port requirements of the Scan Key Tool (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I cannot install Brother drivers on Debian 10 (Linux) I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I cannot install the Linux printer driver in Fedora 33 or later. (Linux) I cannot install the scanner driver in Ubuntu 21.04. (Linux) I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux) I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I installed scan-key-tool, but it does not work. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux) I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux) Important points for specifying the scan area (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Scan using XSane or GIMP (Linux) Send a fax using PC-FAX with LPD/LPRng (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux) To install the printer driver easily using a tool. (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) What driver package format is supported by my Linux distribution? When I print images, the quality is not good (Linux) When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux) When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannotselect anything except "scan to FTP". (Linux) More
Mobile (4) How do I use Mopria™ Print Service (MPS) with my Brother machine? I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later). Install the Brother Mobile Connect application (for mobile device) The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ).
Paper Feed / Paper Jam (14) (Video) Loading paper in the manual feed slot. Document is Jammed in the Top of the ADF Unit Document is Jammed inside the ADF Unit Document Jam Glossy Paper does not feed correctly. Load Documents in the Automatic Document Feeder (ADF) Load Documents on the Scanner Glass My Brother machine feeds multiple sheets of paper at a time. My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Paper is Jammed in the Back of the Machine (Jam Rear / Jam Tray2) Paper is Jammed in the Front of the Machine (Jam Front) Paper is Jammed Inside and in the Front of the Machine (Jam Inside/Front) Printer Jam or Paper Jam Remove Paper Scraps Jammed in the ADF More
Print (29) (Video) How to Email Print Add your Brother machine with AirPrint (macOS) After replacement or repair of the Brother machine, uneven colour streaks stand out when printing from the computer. (Windows) After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print. Brother iPrint&Scan cannot find my Brother machine (macOS) Can I send a print job to multiple machine email addresses using Email Print? Cannot print after a Windows 10 update (June 2020) Change the printer driver settings (Windows) Check the Print Alignment from Your Brother Machine Check the Print Quality Delete print jobs from the print queue. I cannot print from my computer via USB. I cannot print full-page photos or images using Email Print. I cannot print on a wireless (Wi-Fi) network (Mac) I cannot print on a wireless (Wi-Fi) network (Windows) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Improve poor print quality. Install the Brother Mobile Connect application (for mobile device) One or more of my colours are not printing (blank). Other Problems Print using only the black ink cartridge when the Colour cartridges have run out. Reduce Printing Noise Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ). The printer status is Offline or Paused. When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colours donot match the colours in the original photo. When I print photos, the colour quality is not good. Why do the colour ink cartridges run out of ink even though I never or rarely print in colour? More
Scan (17) Brother iPrint&Scan cannot find my Brother machine (macOS) Easy Scan to E-mail How to scan a document from a Windows application? How to scan a document from a Windows application? I am sharing my Brother machine. I can print but cannot scan. I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I cannot scan a document using Brother iPrint&Scan (Windows / macOS) I cannot scan via network. I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Install the Brother Mobile Connect application (for mobile device) Load Documents in the Automatic Document Feeder (ADF) Load Documents on the Scanner Glass My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Other Problems Scan to an Editable Text File Using OCR The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows) More
Telephone (2) Verify if the Brother machine has a dial tone Why doesn't my Brother machine have a dial tone?
