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Advanced Functions (for Administrators) (2) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) Protect your Brother machine against unauthorised access over the network
Copy (23) All black Black lines down the page Black toner marks across the page Curled Curled (video instructions available) Curled or wavy Duplex Copy (1-sided to 2-sided) Faint Print Ghost Image Grey background Hollow print How do I make my copied images look sharper and more vivid? (Copy Contrast) Lines across the page Page skewed Poor fixing The left side of the document will not print when I make a copy from the scanner glass. The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7). Toner specks White lines across the page White lines down the page White lines, bands or ribbing across the page White spots or black spots at 94 mm (3.7 in.) intervals Wrinkles or creases More
Error Messages (45) "Offline" appears on the Status Monitor. A message appears informing to "The optical photoconductor needs to be replaced. / The paper tray is almost empty. " onmy Macintosh. Cartridge error Cover is Open Document Jam Drum End Soon Drum Error (Drum!) Drum Stop How can I clear the "Scanner Locked" error message? I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or"Replace Toner" is displayed on the machine or the LED is on or flashing. I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner"/ "Toner Ended" or the Toner LED is still on or flashing. I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unitwith a new one. I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machineon my network, I'm getting the message "No devices could be found over the network". JAM INSIDE Jam Rear JAM TRAY 1 MANUAL FEED My Antivirus Software gives a warning message during the installation of Web BRAdmin. No Paper No Toner Out of Memory Print Unable REPLACE DRUM Replace Toner Scan Unable Size mismatch The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or"Quick-Dial" button in ControlCenter2. (For Macintosh) The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the FullDriver & Software Package is downloaded from the "Downloads" section. The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. TONER ENDED Toner Low or Prepare New Toner Cartridge What does "COMM.ERROR" on the LCD display mean? When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe isattempting to connect to a DNS server". When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display. When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". Why does my machine display "Awaiting Redial"? Why does the message "No Response/Busy" appear on my Transmission Verification Report? More
Fax (55) All black Black lines down the page Black toner marks across the page Can I reduce the size of a received fax to fit the size of the paper in the Brother machine? Canceling a Broadcast in progress. Change or delete an existing One Touch or Speed Dial number. Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem Confirm that a FAX I sent was received correctly Curled Curled (video instructions available) Curled or wavy Faint Print Ghost Image Grey background Hollow print How do I configure a cover page for PC-FAX? How do I know which receive mode to select? How do I make my faxed documents lighter or darker? (Fax Contrast) How do I use my Outlook contacts with my Brother PC-Fax software? How do I forward a fax to another fax machine when my machine has a mechanical problem? I am experiencing problems sending a fax. I am having a problem receiving faxes. I cannot send a fax using PC-FAX (Windows 10) I cannot send and/or receive faxes using Voice Over Internet Protocol (VoIP). I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when Itry to access the address book it will not open. Lines across the page Page skewed Poor fixing Send a PC-FAX Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) Send the same fax to more than one number at a time. (Broadcasting) Set up a Group for Broadcasting faxes. Set up my Brother machine to forward the received faxes to another location Setup and use Brother PC-FAX receiving Store numbers on my Brother machine for easy dialing from the control panel. Store numbers on my Brother machine for easy dialling from the PC. The faxes I send are always received with a black vertical line down the page. The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7). Toner specks Transfer faxes to the PC when my machine has a mechanical problem View and print received fax data from ControlCenter4 (For Windows) What does "NG" or "ERROR" on the Transmission Verification Report mean? What is Distinctive Ring and how do I program it? What is the maximum number of recipients when broadcasting a fax? When I do a broadcast, the resolution is not the same as the resolution I saved in the scan profile of a group member. When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards? White lines across the page White lines down the page White lines, bands or ribbing across the page White spots or black spots at 94 mm (3.7 in.) intervals Why doesn't the machine answer when receiving a call? Wrinkles or creases More
Linux (44) All print jobs are aborted and nothing is printed. (Linux) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Command List of brscan. (Linux) Configure and use PC-FAX (CUPS) (Linux) Configure and use the Scan Key Tool (Linux) Configure the Scan to Email Feature (Linux) Delete a network scanner entry. (Linux) Firewall port requirements of the Scan Key Tool (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I cannot install Brother drivers on Debian 10 (Linux) I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I cannot install the Linux printer driver in Fedora 33 or later. (Linux) I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I installed scan-key-tool, but it does not work. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the followingerror message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux) I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux) I'm using openSUSE 11.3. I cannot print to my Brother Machine. (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux) Important points for specifying the scan area (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Paper size settings are unavailable when I print from OpenOffice (Linux) Pre-Required Procedures (Linux) Print command (cupswrapper) (Linux) Print command (LPR) (Linux) Scan using XSane or GIMP (Linux) Send a fax using PC-FAX with LPD/LPRng (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux) To install the printer driver easily using a tool. (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) What driver package format is supported by my Linux distribution? When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux) When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannotselect anything except "scan to FTP". (Linux) When printing with monochrome laser printer, the print position shifts. (Linux) More
Mobile (22) Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Can I use AirPrint with my Brother machine? I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later). Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. What is Brother iPrint&Scan? Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? More
Others (2) I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine. The keys on the control panel do not respond.
Paper Feed / Paper Jam (11) Curled Curled (video instructions available) Curled or wavy Document Jam Envelope creases JAM INSIDE Jam Rear JAM TRAY 1 Page skewed Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feedingpaper. How can I reduce the time it takes to start feeding paper? Wrinkles or creases More
Print (58) All black Black lines down the page Black toner marks across the page Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Cannot print after a Windows 10 update (June 2020) Change the printer driver settings (Windows / macOS) Curled Curled (video instructions available) Curled or wavy Delete print jobs from the print queue. Envelope creases Faint Print Ghost Image Grey background Hollow print I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print. I cannot print from my computer via USB. I cannot print using my Brother machine on a wired network. (Windows / macOS) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Lines across the page My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) Page skewed Poor fixing Possible solutions for print quality issues Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print on envelopes, labels, or thick paper from the manual feed slot. Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feedingpaper. How can I reduce the time it takes to start feeding paper? Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The printer status is Offline or Paused. The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word2010. Toner specks Turn the Toner Save mode on or off Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, theright or left hand portion of the page is blank or it prints on a separate piece of paper. When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines areprinted that shouldn't be there. Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? White lines across the page White lines down the page White lines, bands or ribbing across the page White spots or black spots at 94 mm (3.7 in.) intervals Wrinkles or creases More
Scan (70) "ControlCenter needs to be updated." - macOS 10.15 Catalina Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine? Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac) Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows) Combine multiple scanned documents into a single file with PaperPort™ How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7? How to scan a document from a Windows application? How to scan a document from a Windows application? I am sharing my Brother machine. I can print but cannot scan. I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan fromWindows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012. I can print but cannot scan via network. (For Mac) I can print but cannot scan via network. (For Macintosh) I can print but cannot scan via network. (For Windows) I can print but cannot scan via network. (For Windows) I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or controlpanel. I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I cannot scan via USB. (Mac OS X) I cannot start ControlCenter4. I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of myBrother machine. I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of myBrother machine. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/Windows Vista™ 64-bit edition. Locate files scanned with ControlCenter2 (For Macintosh) Open "Scanners and Cameras" and Properties. Scan a document and e-mail it as an attachment (For Macintosh) Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available) Scan a document and e-mail it as an attachment using the SCAN key on my Brother machine Scan a document and e-mail it as an attachment. (For Windows) Scan a document and e-mail it as an attachment. (For Windows) (video instructions available) Scan a document and open the scanned image with a graphics application (For Macintosh) Scan a document and open the scanned image with a graphics application (For Windows) Scan a document and open the scanned image with a graphics application using the SCAN key on my Brother machine Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh) Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows) Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine Scan a document and send it as a fax from the computer using ControlCenter4 and Brother PC-FAX software (For Windows) Scan a document and send it as a fax from the computer using the ControlCenter2 (For Macintosh) Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (videoinstructions available) Scan a document in Mac OS X 10.6. Scan a document in Mac OS X 10.7. Scan a document in OS X 10.8 / macOS 10.12 - 10.15. Scan a document in Windows 8 and Windows 10. Scan a document into PaperPort™ using the TWAIN driver Scan a document using Brother iPrint&Scan. (macOS only) Scan a text document and convert it into a text file (For Windows) Scan and save a document in PDF format for Macintosh (Scan to File) Scan and save a document in PDF format for Windows (Scan to File) Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File) Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scan multiple pages into one file instead of each scan being saved as a separate file. The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X10.5) Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Use the Device Selector to configure your Brother machine’s scanner function (Mac) When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scanoptions. When I scan a document using ControlCenter, the scanned file size is too big. When I try to scan the document, the scanner application crashes. (OS X 10.11) When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? Why is legal scanning not an option on my Windows XP computer when using the WIA driver? More
Telephone (9) Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode? Can I use voice mail on the same line as my Brother machine? I can receive a fax, but cannot receive a call. Store numbers on my Brother machine for easy dialing from the control panel. Store numbers on my Brother machine for easy dialling from the PC. Verify if the Brother machine has a dial tone What is Distinctive Ring and how do I program it? Why doesn't my Brother machine have a dial tone? Why doesn't the machine answer when receiving a call?
