Brother inks, toners, tapes and thermal labels Keep your devices running smoothly with original ink and toner cartridges, tapes and thermal labels, the best quality paper packs and quick-change spare parts. Explore all supplies
Advanced Functions (for Administrators) (1) Protect your Brother machine against unauthorised access over the network
Copy (7) All one colour Colour misregistration Coloured lines across the page Coloured spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals Completely blank or some colours are missing. Toner scatter or toner stain White lines, bands or ribbing across the page
Error Messages (47) "Offline" appears on the Status Monitor. Belt End Soon Calibrate Cartridge Error Condensation Cooling Down (COOLING DOWN) Cover is Open Drum End Soon Drum Error (Drum!) Drum Stop I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or"Replace Toner" is displayed on the machine or the LED is on or flashing. I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "ReplaceToner". I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one. I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after Icreated a CSR or a Self-signed Certificate (macOS) Jam Inside Jam MP Tray Jam Rear Jam Tray 1 / Jam Tray 2 My Antivirus Software gives a warning message during the installation of Web BRAdmin. No Belt Unit No Drum Unit No Paper No Toner No Tray No Waste Toner Out of Memory Print Unable XX Registration or Registration failed. Replace Belt Replace Drum Replace Fuser Replace Laser Replace PF Kit xx Replace Toner Replace WT Box Short Paper Size Error Small Paper The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. Toner Error Toner Low Tray 2 Error Unusable Device When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? WT Box End Soon More
Fax (8) All one colour Colour misregistration Coloured lines across the page Coloured spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals Completely blank or some colours are missing. I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) Toner scatter or toner stain White lines, bands or ribbing across the page
Linux (19) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Delete a network scanner entry. (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Print command (cupswrapper). (Linux) Print command (LPR) (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) To install the printer driver easily using a tool. (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) When I print images, the quality is not good (Linux) More
Mobile (19) Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Can I use AirPrint with my Brother machine? Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. What is Brother iPrint&Scan? Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? More
Others (1) I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
Paper Feed / Paper Jam (8) Envelope creases Jam Inside Jam MP Tray Jam Rear Jam Tray 1 / Jam Tray 2 Load paper in the paper tray Paper is curled or wavy. Paper is wrinkled.
Print (69) Adjust colour settings by using the custom setting in the printer driver All one colour Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from DOS applications? Can I print from or scan to Android™ Smartphone? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Cannot print after a Windows 10 update (June 2020) Carry out calibration to improve the colour density Change the printer driver settings (Windows / macOS) Colour misregistration Coloured lines across the page Coloured spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals Coloured streaks or bands down the page Colours are light or unclear on the whole page Completely blank or some colours are missing. Envelope creases How can I create or view an XML Paper Specification document? How can I print from a Linux system? I cannot print over a network using the XML Paper Specification Printer Driver. I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I just setup my Brother machine and my printed pages are light or faded on one side. I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print? I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (ForWindows XP) In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock andkeep it from returning? My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) Paper is curled or wavy. Paper is wrinkled. Poor fixing Possible solutions for print quality issues Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print both sides of paper manually (For Macintosh) Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The color of your printouts is not what you expected The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The image is offset The print speed is very slow when I use XML Paper Specification Printer Driver. The printer status is Offline or Paused. The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word2010. The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiplenetworks. (For Windows users) Thin lines do not print. Toner scatter or toner stain Turn the Toner Save Mode on or off Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Uneven density appears periodically across the page. Use the Universal Printer Driver for BR-Script. (PostScript language emulation) What is the printable area per page? When I print a document as a booklet from Microsoft Office 2003 or later, a drawing object does not position correctly on theprinted page. (For Windows BR-Script Printer Drivers users) When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printedincorrectly. When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, theright or left hand portion of the page is blank or it prints on a separate piece of paper. When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines areprinted that shouldn't be there. When I print using the XML Paper Specification Printer Driver, the print out result is not what I expected, it is very differentfrom the original draft. When I try to print thin colour borders in Microsoft Excel, the borders are printed in black. When printing with the BR-Script Printer Driver via Mac OSX 10.5, the Black colour is incorrect and has too much Red. Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? White lines, bands or ribbing across the page White spots or hollow print White streaks or bands down the page More
Scan (8) Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
