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Advanced Functions (for Administrators) (6) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) My Brother machine turns off automatically or earlier than before. Protect your Brother machine against unauthorised access over the network The machine does not automatically enter Power Off mode. Use Universal Print (Mac) Use Universal Print (Windows)
Error Messages (34) "Offline" appears on the Status Monitor. (Windows) (Video) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) (Video) Paper is Jammed in the 2-sided Tray (Video) Paper is Jammed in the Back of the Machine (Video) Paper is Jammed in the Paper Tray (Video) Paper is Jammed inside the Machine 2-sided Disable or 2-sided Disabled Cannot Detect Cannot Print ## Cannot Scan ## Cartridge Error Drum ! Drum End Soon I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "ReplaceToner". I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unitwith a new one. Manual Feed Media Type Mismatch or Media Mismatch No Toner Out of Memory Paper is Jammed in the 2-sided Tray Paper is Jammed in the Back of the Machine Paper is Jammed in the Paper Tray Paper is Jammed inside the Machine Replace the Drum Unit Replace the Toner Cartridge Self-Diagnostic Size Error DX or Size Error 2-sided The message "Retry Updating by USB", "Retry by USB" or "Try updating by Firmware Update tool."appears on the machine's LCD when the machine is turned on. The printer status is Offline or Paused. Toner Ended Toner Low or Prepare New Toner Cartridge When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen. Wrong Toner or Wrong Toner Cartridge More
Fax (6) Black lines down the page Faint I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Lines across the page Toner specks
Linux (31) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Change the brscan5 scan settings using XSane (Linux) Check the remaining ink or toner level (Linux) Command List of brscan. (Linux) Configure and use the Scan Key Tool (Linux) Configure the Scan to Email Feature (Linux) Delete a network scanner entry. (Linux) Firewall port requirements of the Scan Key Tool (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I cannot install Brother drivers on Debian 10 (Linux) I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux) I cannot install the Linux printer driver in Fedora 33 or later. (Linux) I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux) I cannot install the scanner driver in Ubuntu 21.04. (Linux) I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux) I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I installed scan-key-tool, but it does not work. (Linux) I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux) Important points for specifying the scan area (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux) To install the printer driver easily using a tool. (Linux) What driver package format is supported by my Linux distribution? When I print images, the quality is not good (Linux) When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannotselect anything except "scan to FTP". (Linux) More
Mobile (6) How do I use Mopria™ Print Service (MPS) with my Brother machine? I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later). I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app.(Android™) I cannot set up my machine using Brother Mobile Connect app. (Android™) Install the Brother Mobile Connect application (for mobile device) The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ).
Paper Feed / Paper Jam (10) (Video) Paper is Jammed in the 2-sided Tray (Video) Paper is Jammed in the Back of the Machine (Video) Paper is Jammed in the Paper Tray (Video) Paper is Jammed inside the Machine (Video) Paper is Jammed in the Output Paper Tray After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray. Paper is Jammed in the 2-sided Tray Paper is Jammed in the Back of the Machine Paper is Jammed in the Paper Tray Paper is Jammed inside the Machine More
Print (23) (Video) Add your Brother machine with AirPrint (macOS) (Video) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) Add your Brother machine with AirPrint (macOS) Black lines down the page Can I send a print job to multiple machine email addresses using Email Print? Change the printer driver settings (Windows) Delete print jobs from the print queue. Faint Ghosting images I cannot print from my computer via USB. I cannot print full-page photos or images using Email Print. I cannot print on a wireless (Wi-Fi) network (Mac) I cannot print on a wireless (Wi-Fi) network (Windows) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Install the Brother Mobile Connect application (for mobile device) Lines across the page Poor fixing The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ). The printer status is Offline or Paused. Toner specks Use Universal Print (Mac) Use Universal Print (Windows) More
Scan (8) (Video) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) How to scan a document from a Windows application? How to scan a document from a Windows application? I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I cannot scan via network. I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Install the Brother Mobile Connect application (for mobile device) The scanning speed is slow when scanning from my machine. (Windows)
