Brother inks, toners, tapes and thermal labels Keep your devices running smoothly with original ink and toner cartridges, tapes and thermal labels, the best quality paper packs and quick-change spare parts. Explore all supplies
Business Solutions Choose from a selection of services, solutions and devices to support your business needs Find out more
Driver / Software (23) "This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows10) Changing scan settings in ControlCenter. Check the firmware version. Check the kind of scanner driver installed by connecting the USB / Parallel cable. Configuring frequently-used scan settings on your computer. Download a file from the "Downloads" section and save it to Windows 8 computer. How to identify your Operating System (OS). I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows). I cannot install Brother drivers on Debian 10 (Linux) I cannot install the Brother printer driver (macOS 10.15 or earlier) I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later) I cannot save a file downloaded from the Brother support website (For Windows) I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and completethe driver installation. (For Windows) I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installationscreen is not automatically displayed on the PC. In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scannerdriver windows to be in a local language? Install PaperPort™ 12SE onto Windows 10. Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows) Install Presto!® BizCard® onto Windows 10. Installing Windows 10 S built-in driver. Open the Control Panel (For Windows) The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. Uninstall the Brother Software and Drivers (Windows) What driver package format is supported by my Linux distribution? More
Network Settings (22) Check the IP addresses of your PC and the Brother machine Check your machine's IP Address or Node Name Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™) Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard in the Brother installerapplication Discover the MAC address of the Brother network card Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows How do I setup my ADS scanner to Scan to Network, without getting “Sending Error” or “Submit Error”message? I cannot connect my machine to the wireless network. I get a TS error when trying to scan on a wireless network. Important points you need to confirm before configuring your Brother machine for a wireless network. Reset the network settings to the factory settings The BRAdmin Professional software is not able to locate the Brother machine on my network. Verify the Brother machine connected to the Wired Network (For Macintosh) Verify the Brother machine is connected to the Wired Network (For Windows) Verify the Brother machine is connected to the Wireless Network (For Windows) Verify the Brother machine is connected to the Wireless Network (For Macintosh) What is Ad-hoc mode? What is Infrastructure mode? What is WEP? What is WPA-PSK/ WPA2-PSK and TKIP, AES? What type(s) of connections can I use with my Brother machine and a wireless network? More
Product Setup (3) Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™) Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard in the Brother installerapplication How do I setup my ADS scanner to Scan to Network, without getting “Sending Error” or “Submit Error”message?