Brother inks, toners, tapes and thermal labels Keep your devices running smoothly with original ink and toner cartridges, tapes and thermal labels, the best quality paper packs and quick-change spare parts. Explore all supplies
Advanced Functions (for Administrators) (2) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) Protect your Brother machine against unauthorised access over the network
Copy (7) Can I print in monochrome if one of the colour toners run out? Colour offset Ghosting images The colour of your printouts is not what you expected Toner scatter or toner stain Uneven colour density across the page Vertical coloured streaks or bands appear on the page
Error Messages (28) Cannot Detect Cannot Print ## Cannot Scan ## Cartridge Error Condensation Cooling Down Document Jam Drum ! I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "ReplaceToner". Media Type Mismatch or Media Mismatch No Toner Out of Memory / Print Data Full Paper is Jammed in the 2-sided Tray Paper is Jammed in the Back of the Machine Paper is Jammed Inside the Machine Replace the Drum Unit Replace the Toner Cartridge Replace the Waste Toner Box Storage Full The printer status is Offline or Paused. Toner Error Toner Low Too Many Trays Tray 2 Error / Tray 3 Error / Tray 4 Error Unusable Device When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen. Wrong Toner Cartridge More
Fax (9) Can I print in monochrome if one of the colour toners run out? Colour offset Ghosting images I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. The colour of your printouts is not what you expected Toner scatter or toner stain Uneven colour density across the page Vertical coloured streaks or bands appear on the page
Linux (30) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Change the brscan5 scan settings using XSane (Linux) Check the remaining ink or toner level (Linux) Command List of brscan. (Linux) Configure and use the Scan Key Tool (Linux) Configure the Scan to Email Feature (Linux) Delete a network scanner entry. (Linux) Firewall port requirements of the Scan Key Tool (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I cannot install Brother drivers on Debian 10 (Linux) I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux) I cannot install the Linux printer driver in Fedora 33 or later. (Linux) I cannot install the scanner driver in Ubuntu 21.04. (Linux) I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux) I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I installed scan-key-tool, but it does not work. (Linux) I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux) Important points for specifying the scan area (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux) To install the printer driver easily using a tool. (Linux) What driver package format is supported by my Linux distribution? When I print images, the quality is not good (Linux) When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannotselect anything except "scan to FTP". (Linux) More
Mobile (5) How do I use Mopria™ Print Service (MPS) with my Brother machine? I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later). I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app.(Android™) Install the Brother Mobile Connect application (for mobile device) The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ).
Paper Feed / Paper Jam (8) Document is Jammed in the Top of the ADF Unit Document is Jammed under the Document Cover Document Jam Load Documents in the Automatic Document Feeder (ADF) Paper is Jammed in the 2-sided Tray Paper is Jammed in the Back of the Machine Paper is Jammed Inside the Machine Remove Small Scraps of Paper Jammed in the ADF
Print (30) Add your Brother machine with AirPrint (macOS) Adjust colour settings by using the custom setting in the printer driver (Windows only) Can I print in monochrome if one of the colour toners run out? Can I send a print job to multiple machine email addresses using Email Print? Cannot print after a Windows 10 update (June 2020) Change the printer driver settings (Windows) Colour offset Coloured spots at 94 mm (3.7 in.) intervals or at 29 mm (1.1 in.) intervals Correct the Colour Printing Delete print jobs from the print queue. Ghosting images Horizontal coloured lines appear on the page I cannot print full-page photos or images using Email Print. I cannot print on a wireless (Wi-Fi) network (Mac) I cannot print on a wireless (Wi-Fi) network (Windows) I cannot print using my Brother machine on a wired network (Windows / macOS) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print?(Windows only) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Install the Brother Mobile Connect application (for mobile device) Missing thin lines in images Printed pages are compressed, horizontal stripes appear, or characters in the margins are cut off Reduce Toner Consumption The colour of your printouts is not what you expected The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ). The printer status is Offline or Paused. Toner scatter or toner stain Toner smears easily Uneven colour density across the page Vertical coloured streaks or bands appear on the page More
Scan (5) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I cannot scan via network. I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Install the Brother Mobile Connect application (for mobile device) Load Documents in the Automatic Document Feeder (ADF)
Telephone (2) Verify if the Brother machine has a dial tone. Why doesn't my Brother machine have a dial tone?
